Frequently Asked Questions

Everything you need to know about your Crave experience.

How do you ensure the freshness of your food products?

We prioritize quality by using insulated packaging and temperature-controlled shipping methods. Every order is packed with care on the day of dispatch to ensure it arrives at your doorstep in peak condition.

What is your shipping policy for perishable items?

Perishable goods are shipped via expedited courier services. We currently ship Monday through Wednesday to avoid weekend transit delays, ensuring your food stays fresh and safe.

Can I return food items if I change my mind?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

Do you offer options for specific dietary requirements?

Yes, Crave offers a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to browse products that meet your specific nutritional needs.

How can I track my delivery?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.