Returns & Exchanges

At Crave, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product issue immediately upon arrival to help us process your request.

• 2.
  Contact Support

  Email our dedicated 'Crave Care' team at [email protected] with your order number and the attached photos of your items.

• 3.
  Review Process

  Our quality assurance team will review your submission within 24 hours to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution

  Once approved, we will ship a replacement via express delivery or issue a full credit back to your original payment method.